Content posted in December 2001
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SAFECO Outsources Agent Appointments to BISYS
Looking to reduce operating costs, SAFECO outsources its agent appointment and termination processes to BISYS.
NAMIC Creates "Terrorism Re" Channel
As the window of opportunity closes for the passage of a law to create a government buffer for terrorism insurance, NAMIC launched the "Terrorism Re" channel to provide late-breaking information to its membership.
EMind/Insur'Ed Pact Targets Training Customization, Efficiency
Aiming to give the financial services industry the opportunity to combine the most cost-effective and time-efficient combination of instructor-led and online training, eMind and Insur'Ed have formed an alliance.
CRM Briefs
Lloyds of London implements a VoIP system; a lack of internal CRM integration initiatives is preventing customer relationship management technology from delivering satisfaction, according to a PwC study; NexVerse Networks acquires ipVerse ControlSwitch.
Delivery Briefs
Manulife Financial offers independent financial consultants Web access to ERISA Online; Sovereign Insurance Services enters into a partnership with DirectNet Insurance Agency; Grange Insurance Group chooses Applied Systems' Diamond System PC-based policy processing solution.
Bruce Jumps Fence to Fiserv
Robert Bruce's new appointment at Fiserv.
EXECUTIVE NEWS
Susan Hannigan promoted at Minnesota Life; Robin Sterneck's appointment at Employers Reinsurance Corp.
Gelb Joins Main Street America Group
Joel Gelb's new opportunity at Main Street America Group.
Product & Services Showcase
Products and services showcase.
Empire Teaches with Desktop 'TV'
Ninth House Network technology brings management gurus to Empire BCBS employees' desktops with television-quality video.
E-Transforming Health Insurance
By reducing costs and speeding transactions, the Internet and related technologies are having a significant impact on the health insurance business.
Best’s Balancing Act
UnumProvident CIO Bob Best Integrates more than 20 product-oriented systems into two customer-based growth engines.
Under the Watchful Eyes of the Regulators
Technology for security and privacy will come under the scrutiny of regulators as HIPAA and other privacy regulation deadlines approach.
Bring It on Home
It doesn't have to be either/or. Current technology allows centralized approaches to the data center that preserve the advantages of distributed environments.
REMi Gains Advantage With EMMA
R&SA unit enlists the help of Mariner to build online paperless self-service system.
XML-Centric Product Powers e-Quoting
Provident Washington speeds product enhancements and quoting with rules-based ILOG JRules.
Pacific Life Puts Statements Online
Carrier Web-enables key documents in response to agent feedback.
Policyholders Get the Message
Both Electric Insurance and its policyholders are benefitting from EnvoyWorldWide's messaging application that notifies customers of delinquent payments.
Value in Claims Gained Through Tech
By reducing time spent on routine tasks that don't affect claims outcome, adjusters can spend more time on tasks that do, Accenture finds.
CYBER NEWS
Guardian Life Insurance Co. has added features to its site; Electric Insurance Co. (Beverly, MA, www.electricinsurance.com) launched enhancements to its site; Southcarolinablues.com has been redesigned
EDS Focuses Insurance Strategy
Firm embarks on a more vertical and "holistic" approach.
Letter to the Editor
Letter to the Editor from Doug Hubbard, Hubbard Decision Research
I&T Site Helps Execs Manage
Insurancetech.com offers new resources and insights into strategic issues.
Irish Life Chooses Siebel
IrishLife has chosen to implement San Mateo, CA-based Siebel Systems'
eInsurance applications.
New Contracts
SHERWOOD/CHINA LIFE; $25m CSC ORDER ; ALLEGIENT WINS GMAC
Microsoft Deal Eases Concerns
Microsoft sees recent settlement as positive step forward.
Cool Sites
AIG's Allen Brewer names his favorite Web sites.
Hot Product
Mindful Technologies and CSC Corporation's hot products.
AMS Discontinues TowerStreet
Start-up is victim of sluggish technology spending and lack of focus.
IBM, Mercator HIPAA Partners
Wilton, CT-based Mercator Software, Inc., is partnering with IBM (Armonk, NY).
Alliances And Partnerships
USADATA (New York) has partnered with TransUnion; S1and NCR agreement, AnnuityNet and Spectra Securities Software partner, OneShield to resell Cognos' solutions; InsureZone and InfoSphere align; BISYS acquires Life Brokerage Corp.
News on IT Jobs Not All Grim
Companies swear commitment to technology strategies in place.
IBM Buys CrossWorlds for EAI Apps
Insurance is one of the prime target industries for the enterprise application integration market, which is forecast to grow rapidly.
Small Expectations
Poor Customer Service
ADP Expands Integrated Offerings with AutoVista Acquisition
In a step that will add to the offerings of ADP Claims Services Group's Claims Gateway the company will acquire ComputerLogic's AutoVista claims line of business.
UnumProvident Monitors Employee Surfing with SurfControl Tech
In an effort to improve employee productivity, not to mention protect itself from legal liability and Web-based viruses, UnumProvident Corp. has chosen SurfControl Inc.'s SuperScout Web Filter 4.0 to screen out inappropriate Web sites and unwanted viruses.
Savvy Cross-Selling Key to Success in Online Banking/Insurance Integration
Banks have begun dipping into insurance services. While these
partnerships promise new distribution and branding opportunities,
both banks and insurers exploring non-traditional distribution
channels should beware.
Star Solutions Tech Gives ITS Edge
Leveraging the financial clout of its parent company ePolicy, Insurance Technology Solutions has acquired Star Solutions' Policy Rate and Issue system for property and casualty companies...
CRM Briefs
According to an Aberdeen Group (Boston) report, CRM market will recover from the worldwide slowdown in IT spending; VoiceGenie
Technologies Inc. and ShopTalk partner; White Pajama has released the Business Edition 3.0 of its CRM contact center.
Delivery Strategies Briefs
Nekema merges with InsurePoint.com; MetLife Investors purchases Web version of Insurance Technologies' ForeSight Enterprise solution; opportunities in the bancassurance field will be key focus for Sherwood International.
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