Content posted in May 2001
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Reaching Out for Diversity
MetLife finds competitive recruiting for information technology positions requires shifting from only catering to the active jobseeker to also courting the passive prospect.
Globalization Meets Privacy Policy
Developing a manageable and effective privacy strategy takes on a whole new meaning in the global financial services arena.
Leveraging Legacy
Screen scraping and in-house development turn health insurer's SouthCarolinaBlues.com into award winning site.
Six Keys to B2C E-Commerce Success
How can insurers capture business from the e-consumer? Firms that have achieved B2C success focus on getting a head start, knowing the customers and giving them the Web tools they need.
Perfecting the Business/IT Balancing Act
Since he became CEO, Jon Boscia has rejuvenated a long tradition of IT innovation at Lincoln National.
Trial-By-Fire Sets CEO’s Technology Vision
Farmers Group's CEO Martin Feinstein learned first hand about how a lack of IT/business alignment can be harmful.
CIO Turned CEO Is True Believer
A visionary perspective on technology's potential has helped Ben Salzmann transform Acuity into a top performer.
User-Friendly Leadership
At Sy Sternberg's New York Life, IT translates to business.
Business-Savvy CIO Turns Tech-Savvy CEO
Glenn Renwick draws from both his business and technology experience to align business and IT.
Making Technology Their Business
With new competitive pressures driving insurance companies to be more aggressive than ever in technology deployment, tech-savviness has become an essential attribute of today's winning CEO.
Standard Makes Use of Field Staff’s Down-Time
eTrieve enables Standard Insurance employees to check office e-mail with wirelessly with cell phones.
J.C. Penney Chooses Real-Time Over Batch
Insurance direct marketer selects SOLCORP's Ingenium for real-time policy administration system.
Great American Streamlines Anti-Fraud
ISO's Claims Search ViewLink Manager enables visual link comparison of suspected fraudulent claims.
Selective’s Claims Reps Go Mobile
Insurance adjusters gain flexibility and improve customer service with PDA Software's Mobile Claims Application.
Strategic IT Investments Still On Track
Spending remains focused on customers and e-business, according to InformationWeek
Award Recognizes E-Business Leaders
Insurance &Technology, InSystems, META Group will partner to honor insurance innovators.
VC-Play Tests Internet Waters
Worldinsure enters tough market, but already shows results.
NAIC Allows E-Rate Filing
CARFRA provides single point of contact for filing and review.
State Links to NAIC License Hub
Quicker licensing marks advance in bringing products to market.
New York Life International Uses Core Solution
Insurer chooses one system for all new markets.
Health Claims Progress on Web
Internet-based claims processing services enjoy limited success.
Insurers Go Offshore To Develop IT
High costs and labor shortage send insurance companies to far-flung destinations in search of information technology help.
CRM in Insurance: Capitalizing on the Customer Service Opportunity
The new customer-focused business climate has elevated the role of CRM technologies into a highly strategic position within the insurance industry.
By: Frank Meister, Bill Chambers & Joe Fenner, Doculabs
Nationwide Takes CRM Enterprisewide
The customer relationship management strategy at Nationwide Insurance covers all channels, including agents, call centers and the Internet.
DWL/CrossWorlds Alliance Targets Insurance Integration Needs
In response to insurers' needs for easier integration of solutions, CRM solutions vendor DWL and integration software provider CrossWorlds have formed an alliance to jointly market and sell e-business solutions.
Global XML Development Plan Announced by ACORD
"eMerge," a development plan to integrate multiple existing ACORD standards into a common standard across all lines of business globally, was announced this week at the ACORD Technology Conference.
Portal Targets One-Stop Shopping Opportunities
A new "superportal," NgiPlace.com, is being launched to create a one-stop technology shopping resource and what its developers describe as a next-generation Internet technology platform.
Fusura Taps E-Business Heavyweight for CEO
Fusura, the online personal lines agency backed by AIG, Prudential Financial and Kemper Insurance Companies, named Mark Parsells, former COO of Citibank Online, president/CEO.
ACORD Recognizes Leaders in Standards Implementation
ACORD recognized companies and solution providers that have implemented ACORD XML and EDI standards at its annual Technology Conference.
CRM BRIEFS
Aspect Communications releases a suite of contact center software; Sedona Corp. releases Intarsia; SAP AG forms an alliance with ClickSoftware.
DELIVERY BRIEFS
Answer Financial launches Answer For Partners, opening the answerfinancial.com Web site and integrated call center to more than 15 million consumers; Travelers Insurance completes a proof-of-concept for its real-time SEMCI capability; Allfinanz receives ACORD XML for Life Insurance Certification for its xpertMatch solution.
Keyport's Distribution System Attracts Sun Life
Interest in Keyport Life Insurance's distribution system played a part in Sun Life Financial Services of Canada's decision to acquire the annuity and bank marketing business of Keyport Life's parent, Liberty Financial.
ClaimPlace Falls Victim to Tight Venture Capital Market
ClaimPlace, an ASP that launched last September, has ceased normal operations.
Mukherjee Leaves Farmers for Cognizant
Financial services industry veteran Deb Mukherjee, most recently CTO at Farmers Insurance, has joined Cognizant Technology Solutions.
NATIONAL USERS GROUPS GATHER TO DISCUSS COMMON GOALS AND INDUSTRY STANDARDS
The ACORD-User Groups Information Exchange (AUGIE) held its first meeting. The goal: to gather information, share ideas and play an active role in setting an agenda for working together.
CRM BRIEFS
CRM spending will grow to $10.4 billion, according to a report from eMarketer; Onyx Software adds Onyx e-Service to its CRM portal suite; ServiceEngine and Sonata will partner to add mobile sales and service components to ServiceEngine's customer management software.
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