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News & Commentary
Content posted in September 2014
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7 Keys to Insurance Tech Leadership
News  |  9/30/2014  | 
State Street research finds that insurance companies are generally behind where they want to be in digital customer interaction.
AIG to Cut Costs, Grow Business With Accenture
News  |  9/30/2014  | 
The life and annuity platform will drive product development and streamline the underwriting process.
Novarica: 40% of Insurers Planning Policy Revamp in 2015
News  |  9/29/2014  | 
Insurance technology spending overall is tracking with premium growth, reports the analyst firm�s annual survey.
What Leadership Traits Are Best for Innovation?
Commentary  |  9/29/2014  | 
Leadership is rightly seen as one of the most critical components of financial services innovation programs.
5 Key Factors in Core Systems Replacement
Commentary  |  9/26/2014  | 
With so many moving parts, it�s critical to get the core project off on the right foot with the selection of the best-fit offering.
Guardian Life Broadens Social Reach
News  |  9/26/2014  | 
Financial representatives leverage content, compliance, and retention software to build relationships and grow business on social media.
Leverage Analytics for Improved Fraud Detection
Commentary  |  9/26/2014  | 
Insurers must counter smarter and more sophisticated defrauders through tech approaches that leverage data analytics.
Catching Up With: Aflac CIO Julia Davis
News  |  9/25/2014  | 
The supplemental insurance CIO sees her company on the same path as many insurers in more traditional business lines.
Tech Helps Insurers Unite Against Fraud
Commentary  |  9/25/2014  | 
With advances in technology, more cross-industry insurance organizations can quickly set up information exchanges to stop the bad guys.
Innovation Group Purchases Driven Solutions
News  |  9/25/2014  | 
The acquisition will strengthen Innovation Group�s accident management and repair offerings for fleet and auto insurance.
Technology & Catastrophe Modeling: Beyond the Hype
Commentary  |  9/24/2014  | 
As computing power increases, so does the sophistication -- and footprint -- of catastrophe modeling software, which raises important questions about how to deploy, manage, and support these new, more resource-intensive modeling environments.
Simplification: A New Approach to Insurance
Commentary  |  9/24/2014  | 
Insurers must plan long-term simplification strategies to run their businesses and adapt to regulatory pressures.
Accident Fund Hires New CIO
News  |  9/23/2014  | 
Said Tayim has experience at XL Group, State Farm, and Zurich.
Pan-American Life Names VP of International Business Tech
News  |  9/23/2014  | 
Frank Recio plans to implement new business processes to drive system efficiency.
Wayne Gretzky's Lessons for Elite Insurance Sales
Commentary  |  9/22/2014  | 
The skills and successful tactics of the hockey great very much align with best-practices for insurance distribution strategies, including going direct.
The General Cuts Physical Check Fees by 80%
News  |  9/22/2014  | 
By adopting image cash letter technology, The General eliminates manual check deposits and saves enough on bank fees to pay for the hardware in six months.
Mobile Dependence Is Crippling Disaster Response
News  |  9/22/2014  | 
Public safety reliance on public cellular and wireless networks, without significant network infrastructure improvements, means that when disaster strikes, communications fails for everyone.
Mobile Hot, Cloud Not in Financial Services
News  |  9/22/2014  | 
A survey conducted by the Harvard Business Review in conjunction with Verizon looked at technology trends in various industries.
Preparing Technology for New Investment Portfolios
Commentary  |  9/20/2014  | 
Insurance investment portfolios are changing. Are your technology and operations prepared?
Supplementing the Death Master File for Life Claims Data
Commentary  |  9/19/2014  | 
Due to the changing regulatory environment around the Social Security DMF, insurance companies should be aware how these exclusions impact the identification of deceased policy holders.
The Modern Water Cooler: Platforms for Customer Care & Retention
Commentary  |  9/19/2014  | 
The water cooler chat that created closer connection to what was going on with our company's customers in the past is not practical in today's increasingly mobile work environment.
Following Unit Head Retirements, Focus Moves to 'One AIG'
News  |  9/19/2014  | 
The insurance giant is making the transition to a more streamlined leadership structure under CEO Peter Hancock.
Tech Pioneers Gain the First-Mover Advantage
News  |  9/19/2014  | 
Early adopters of new technologies experience better business outcomes than those who wait.
Oracle Leader Ellison Is Not 'Stepping Down'
News  |  9/19/2014  | 
Oracle announces new titles, but Larry Ellison, Safra Catz, and Mark Hurd say roles won't change. Buried news: Oracle misses earnings.
Using Addressability to Create Scale
Commentary  |  9/18/2014  | 
This approach provides companies with niche appetites the ability to compete at scale with their mass-market competitors.
5 Innovation Insights From Insurance Leaders
Slideshows  |  9/17/2014  | 
Innovation leaders from AXA, Allstate, and more share insight into their processes at the SMA Summit.
Insurers Must Cultivate Relationships With Millenials: J.D. Power
News  |  9/17/2014  | 
Online user experience is crucial in being attractive to the burgeoning Generation Y customer segment.
Expedite Claims With Location-Based Data
Commentary  |  9/17/2014  | 
Insurers' customer relationships will benefit from greater insight into the location of their policyholders.
The Multi-Channel, Multi-Device Dilemma
Commentary  |  9/17/2014  | 
How can insurers provide customers with channel interaction choices without sacrificing service excellence?
Fight Insurance Price Sensitivity With Social Interactions
Commentary  |  9/16/2014  | 
Some insurers are shifting to a focus on the quality of the customers and their longer-term spending power.
AIG Names Kaiser Permanente Vet CIO
News  |  9/16/2014  | 
Philip Fasano has also worked at Capital One and JPMorgan Chase.
Progressive Selects BAE Systems to Detect Fraud
News  |  9/15/2014  | 
The solution will be used to enhance the recognition of claims fraud in auto insurance.
The Challenge of Analytics Integration
News  |  9/15/2014  | 
How Society Insurance adopted analytics software to improve service for its workers' compensation policyholders.
Why the Winding Road of Modernization Is Worth It
Commentary  |  9/15/2014  | 
Insurers have been working hard at modernizing IT infrastructure and processes, and most are realizing that the effort is a never-ending one with the definition of "modern" changing almost daily.
Technology Rising, but CIO Influence Falling?
Commentary  |  9/15/2014  | 
Is CIO influence on the rise in this era of technology as the answer to everything, or is it declining because deep technical expertise just doesn�t matter as much anymore?
Why Bigger IT Projects Are Not Always Better
Commentary  |  9/13/2014  | 
Declarations like "We have a megaproject going on" seem designed almost entirely to justify one's existence or to boost one's ego.
Core Systems Transformation: 7 Modernization Best-Practices
Commentary  |  9/13/2014  | 
Continuous planning, execution excellence, strong governance, and robust change management are among the requirements for successful core modernization efforts.
Data, Data Everywhere, With Governance Around the Corner
Commentary  |  9/12/2014  | 
Despite heavy investment in collecting and managing data, the art of data governance is still emerging in the insurance industry.
Improving Operational Excellence in Claims Supply Chain Management
Commentary  |  9/12/2014  | 
Insurers can't control the weather, but they can control other impacts on claims management costs.
SaaS Helps Ohio National Improve Agent Experience
News  |  9/12/2014  | 
The insurer sought an ACORD-compliant, XML-based approach to achieve straight-through processing.
The Keys to Modernization: An Insurance-Focused Approach
Commentary  |  9/11/2014  | 
Modernization involves more than replacing a core application. It also requires insurers to address cloud, analytics, mobility, and social media.
What Have We Learned About Risk Management Since 9/11?
Commentary  |  9/11/2014  | 
Technology has transformed the practice of risk management, but with threats growing more complex and sophisticated, has anything really changed?
The Mobile Customer of the Future
Commentary  |  9/11/2014  | 
Insurers must use smartphones and tablets for voice communication, geographic information, and -- soon -- payment.
5 Ways an iPad Can Improve Risk Engineering
Commentary  |  9/11/2014  | 
As risks become more complex, best-in-class mobile technology is changing the playing field for the P&C insurance industry.
There's No Innovation Without Execution
Commentary  |  9/10/2014  | 
Insurers are committing to process and product transformation, but it's just empty promises unless they can effectively deliver on these initiatives.
With Internet of Things, Can�t �Hide in the Herd�
News  |  9/10/2014  | 
Connected devices have the potential to fundamentally change the risk pooling nature of insurance.
Will Apple Legitimize Mobile Payments?
News  |  9/10/2014  | 
The company announced its new mobile payments system, Apple Pay.
IT�s Time for Innovation
News  |  9/10/2014  | 
IT departments must abandon their perceived status as the gatekeepers of innovation and think toward the future.
Insurance: Ahead or Behind in Analytics?
Commentary  |  9/10/2014  | 
Is the industry behind the curve, needing to learn lessons from outside the industry and catch up? Or are insurers actually on the vanguard of this new movement?
Why Insurers Should Pursue Big Data in the Cloud
Commentary  |  9/10/2014  | 
The economics of big data in the cloud are compelling. Insurers that invest in cloud and big data could be big winners in the knowledge industry.
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