Insurance & Technology’s Top 10 Stories of 2012
Mobility and consumerization initiatives were popular themes in I&T’s most-read stories this year. But technologists also flocked to stories about the workplace, including communication tips, innovation examples and salary outlook.
What Fuels ERM? More Data
You'll never get enterprise risk management right until you analyze enough data to make informed decisions.
10 Pillars Of An Effective Insurance ERM Framework
Insurers must evaluate risk with greater accuracy, granularity and timeliness. Ernst & Young's Bill Spinard provides a framework for the proper concepts, procedures and technology to achieve genuine enterprise risk management.
US Faces Running Dozens of Health Exchanges
Fourteen U.S. states and the
District of Columbia so far have told the federal government
they plan to operate healthcare exchanges under President Barack
Obama's reform law, leaving Washington with the daunting task of
creating online marketplaces for at least two-thirds of the
MetLife Says 2013 Profit Could be Lower Than Anticipated
MetLife Inc, the largest life
insurer in the United States, warned that 2013 earnings might be
well below what Wall Street expects and said it needed to
accelerate its strategic plans amid a persistently low
Google Maps Back on iPhone
Google's navigation tool has
returned to the iPhone, months after Apple's home-grown
mapping service flopped, prompting user complaints, the firing
of an executive and a public apology from Apple's CEO.
Insurance Carriers' Claims Quality Control Conundrum
Insurers call upon approximately 250,000 vendors nationwide for claim purposes. Those vendors range from nationally known brands to local mom-and-pop businesses who become, effectively, the face of the insurer. How do carriers know whom to trust?
Curb-Side Lessons for Self-Service
Self-service options can sometimes lead to unintended consequences, and so any attempted improvement should be subject to some testing of how the new efficiency works out within the larger customer experience.
Mercury Insurance Torches Car to Illustrate and Study Fraud
From personal experience, I've long known that insurance fraud was what might be called a "burning issue" for insurers and society at large, so it is perhaps appropriate that Mercury Insurance should torch a car — and send us a pretty awesome image — to call attention to the problem.
New Auto Insurer MetroMile Competes on Mileage Data
Today insurance companies are asking themselves how and to what extent they can "do" Big Data. They should notice that MetroMile exec David Friedberg's ventures show that data companies have found that they can do insurance.
Data Pays Off For Life Insurers, Analysts Say
Accenture's global consumer survey finds life insurers lead other industries in providing a tailored experience for their customers — on the heels of a PwC report identifying "information advantage" as a game-changer in the line of business.