Content posted in November 2002
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FIREMAN'S FUND'S MCCARTER TO HEAD EPOLICY'S PROFESSIONAL SERVICES ORGANIZATION
Leaving his positions as CIO of Fireman's Fund Insurance Co. and regional CIO, Allianz of North America Billy McCarter has joined ePolicy Solutions as client engagement executive.
LIFE INSURERS' EXTRANETS FOR AGENTS MISS THE MARK
In this age where measuring IT success and returns on IT investment is a priority, most life insurance carriers do not measure traffic, ROI or even know how many agents are actually using their agent extranets, according to a report from Forester Research.
ATLANTIC MUTUAL PICKS INSBRIDGE FOR PERSONAL LINES RATING
In a deal that is intended to improve Atlantic Mutual Companies' personal lines rating engine business-user experience, the carrier has awarded a contract to InsBridge for use of its RateManager Suite and Rate Loading Services.
GETTING ROI ON BUSINESS INTELLIGENCE INITIATIVES
Regulatory requirements, competitive pressures and customer service imperatives are driving a growing number of insurers to formalize strategies and technology initiatives to achieve a higher level of business intelligence.
CRM BRIEFS
--> Equarius is named by Microsoft Business Solutions;
--> Eloqua Corp. and salesforce.com are partnering;
--> Palmware announces the release of XS-CRM for Nokia 9200 Communicator Series and Siebel 7.5...
DELIVERY STRATEGIES BRIEFS
--> Public Access Insurance will provide 7-Eleven with automobile-related insurance services;
--> ACORD forms the ACORD Agents Resource Group;
--> CT Insurance Services launches CE Central...
Nationwide Hires New CAT Head
Kevin George, formerly from USAA, takes over as CAT director for Nationwide Insurance.
Scholten Will Lead The Principal's IT
20-year veteran of The Principal takes over as IT head.
Executive News
Recent comings and goings in the insurance industry.
Optimize IT Investments in 2003
It makes sense to conduct a technology inventory and form a "buy/hold/sell" strategy.
Moving Toward Paperless Claims
Indiana Farm Bureau's field appraisers blaze a trail to wireless with ADP software and Panasonic hardware suite.
Opportunity Knocks
Insurers can find ROI in using technology to drive manual
processing out of claims activity, as well as streamline workflow and communications.
Drilling Down in Oklahoma
Oklahoma Farm Bureau uses centralized data warehouse and analysis tools to give business users "drill-down" capability into financial data.
Responding to the Triple Whammy
Insurance companies will enhance their financial systems to gain competitive advantage over competitors that do not.
Fireman’s Saves Agents
Insurer selects ePolicy Solutions' Web-based RightRisk policy management system to gain efficiency in every stage of the underwriting process.
Doing More with Less
Although some insurers are delaying major policy management spending until 2004, to stay competitive now carriers must take measured steps toward efficiency.
Proceed with Caution
Demands for ROI and modest budget increases lead to targeted spending on core insurance application areas: claims, policy administration and financial systems.
Carriers Mobilize CAT Teams for Lili
P&C insurers are looking to add wireless and broadband connectivity to response teams.
Cyber News
Standard Insurance implemented Participant Data Mangement (PDM); Prudential Financial's Group Insurance business unit has launched an Online Documents Center; Jefferson Pilot Financial introduced Gateway to Wealth...
CRM -- SIEBEL SYSTEMS
This month's hot technology product for CRM; Siebel Systems' Siebel eBusiness Applicatons version 7.5.
Innovation Group Reorganizes
UK-based insurance systems vendor trims staff.
E-CRM -- ANTARES MGMT. SOLUTIONS
This month's hot new technology product.
High Tech Requires High Touch
Initial users of Humana's SmartSuite needed some hand holding.
ALLIANCES AND PARTNERSHIPS
eAgency entered into an agreement with Research In Motion, Ltd.; Mayfare Software Solutions has signed a services agreement with Welland Company; Info-One will incorporate Blue Frog Solutions' ADMServer XML data exchange technology...
Manulife USA Ups CSC Pact
Manulife USA awards outsourcing contract to CSC.
New Contracts
Sun Life Assurance Co. of Canada has selected Worldinsure's new business processing platform; AXIS Specialty Ltd. purchased licences of Systems Union's SunSystems software solution; Guardian Life Insurance Co. signed an outsourcing agreement with Covansys...
The Changing Face of Consulting
What's in a name? Rebranding and consolidation continue as consulting firms adjust to the changing demands of insurance industry.
Healthy Skepticism
This month's editorial about health insurance by Katherine Burger, Editorial Director.
INSURERS MUST BALANCE CUSTOMER SERVICE AND ROI
The technology and consumer-experience intersection is happening in all industries and if the insurance industry doesn't find a way to deal with it, the industry will look bad" when compared to others that do, warned John Ounjian, senior vice president and CIO at Blue Cross Blue Shield of Minnesota.
OUTSOURCING NECESSARY FOR SURVIVAL
The cost savings associated with outsourcing are no longer simply enablers of competitive advantage, but necessary for the survival of an insurer's IT organization.
IT EXECS MUST GO BEYOND ROI TO REGAIN CREDIBILITY
Calculating and measuring technology return-on-investment is not strictly a science or an art, but rather "a bit of both," according to James K. Watson Jr., CEO of Doculabs, Inc.
CRM BRIEFS
--> The Hartford Financial Services Group launches www.mb.thehartford.com;
--> Molecular introduces a Web-based online insurance
quote-generation and policy-binding solution;
--> Farmers New World Life Insurance Co. receives the DALBAR seal of excellence...
Delivery Strategies Briefs
--> Apogee is launched by Steel Card;
--> Horizon Blue Cross Blue Shield of New Jersey selects Pfizer Health Solutions' ASCERTAIN software;
--> Strategic Insurance Software launches version 6.0 of SEMCI PARTNER...
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