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News & Commentary
Content posted in July 2013
AXA Equitable Names Head of Business Line Marketing
News  |  7/31/2013  | 
Ori Ben-Yishai is responsible for development and implementation of customer-focused marketing programs across products lines and distribution channels.
AXA Finds the Key to Managing 2 Million Processes
News  |  7/30/2013  | 
AXA-Winterthur modernizes its BPM system by adopting Appway’s platform streamline development, reduce risk and speed deployments.
Unum Names Genworth Vet Chief Risk Officer
News  |  7/29/2013  | 
Steven Zabel replaces Michael Temple, who left Unum for Protective Life last year.
6 Components of a Policy Admin Replacement Roadmap
Commentary  |  7/29/2013  | 
Insurers contemplating policy administration replacement should have a clear view of the capabilities and the level of sophistication required to provide competitive advantage, as well as the implications of change.
McKinsey: Insurers Must Be Smarter With Marketing Spend
News  |  7/26/2013  | 
Insurers spend about $6 billion a year on marketing -- and not in the most efficient way.
The Hartford Promotes Chief Ethics and Compliance Officer
News  |  7/26/2013  | 
The Hartford Financial Services Group promotes Patricia McEvoy to Chief Ethics and Compliance Officer
5 Ways to Optimize Insurance Pricing Efficiently
Commentary  |  7/26/2013  | 
Competition is forcing insurers to adjust rates more frequently to retain existing customers and attract new ones. Insurers looking to implement a price optimization strategy must consider these essential components.
2 Keys to Accuracy in Policyholder Analytics
Commentary  |  7/25/2013  | 
Insurers should look to improve data management practices to generate better intelligence and engage in meaningful interactions, no matter the channel.
Report: Insured Catastrophe Losses Down 20%
News  |  7/25/2013  | 
Insurance losses down by 20% for the first half of 2013 according to a report by Aon Benfield.
British Insurer Taps U.S.-based Telematics Provider
News  |  7/24/2013  | 
DriveFactor, based in Richmond, Va., will cross the pond to help the UK-based Admiral Group with a usage-based insurance program.
Insurance CIOs Can Lead Carriers into the Post-Digital Age: Deloitte
News  |  7/24/2013  | 
Simply developing next-generation technologies and data collection capabilities isn't enough, says Deloitte's Andrew Goldberg: It's time for CIOs to take the lead in getting business value from those investments.
Scottsdale Insurance Company names new VP of claims
News  |  7/24/2013  | 
Scottsdale Insurance Company names George Spedding as VP of Claims, overseeing two additional parts associated with Scottsdale.
A Guide to Rating Flying Cars
Commentary  |  7/23/2013  | 
Believe it or not, flying cars are on their way. How can insurers provide accurate cover for inevitable accidents?
Lincoln Financial Names Strategic Head for Distribution Operations
News  |  7/22/2013  | 
Beth O'Brien is hired as SVP and head of finance and strategy to help drive growth for Lincoln Financial Distributors and Lincoln Financial Network.
Obamacare Challenges: Being Compliant & Competitive Under the Affordable Care Act
Commentary  |  7/19/2013  | 
The cost-benefit to health insurers of moving from a manual to an automated plan management system could be as much as a 50% reduction in production and distribution costs.
Auto Insurance Claims Satisfaction: Stable Overall Despite Near-Term Declines
News  |  7/19/2013  | 
J.D. Power Auto Claims Satisfaction study finds appraisal, settlement satisfaction are affected by spike in total loss claims from Superstorm Sandy and other Mid-Atlantic region storm events.
3 Reasons for the Inevitability of Cloud Computing
Commentary  |  7/19/2013  | 
Utility computing has been tried before, but its reach was limited. This time it's different, and there are three reasons why the widespread use of cloud computing in the insurance industry is inevitable.
4 Call Center Imperatives for Insurers
Slideshows  |  7/19/2013  | 
Customer expectations for a consistent, interactive and real-time experience across all channels, including the call center, are rising. What must insurers do to meet these expectations?
Insurers' Top Compliance Priorities: Dealing With State Regulations, Preventing Data Breaches
News  |  7/18/2013  | 
Demonstrating compliance effectiveness and complying with federal regulations are other top priorities, according to annual SAI Global Compliance Study.
Advice for Warren Buffett: 5 Tips for Your Commercial Lines Investment
Commentary  |  7/18/2013  | 
The entrance of Berkshire Hathaway, Warren Buffet's insurance holding company, into the U.S. commercial excess and surplus market will involve a greenfield technology implementation. What should management's top IT priorities be?
Aflac Names New CIO
News  |  7/17/2013  | 
Julia K. Davis hired as SVP/CIO; former CIO at American Safety Insurance replaces Michael Boyle, who has left the insurer.
Lincoln Financial Group Names SVP/Head Of Procurement and VP/Managing Director, Investment Strategy and Analytics
News  |  7/16/2013  | 
In their new roles, Steven Budzynski will implement new sourcing and procurement strategy, and Patrick McAllister will be responsible for strategic asset allocation and portfolio construction.
Zurich Aims to Find Fraudulent Claims Faster
News  |  7/16/2013  | 
ISO’s ClaimDirector fraud analytics service will help the P&C carrier spot fraud earlier in the claims process.
What Matters In IT: Gaining the 360-Degree Customer View
Commentary  |  7/15/2013  | 
Providing “information at your fingertips” continues to be difficult for most organizations, but architecture for continuous migration can provide carriers a single view of the customer across multiple systems, channels and devices.
New SVP and CIO of HCC to Focus on IT Strategy
News  |  7/12/2013  | 
As new SVP and CIO of HCC, Parthasarathy Srinivasa will focus on IT strategy, management and project implementation.
What is the Key to Maturity in Business Analytics?
Commentary  |  7/12/2013  | 
It is not uncommon to meet with business leaders who show a litany of metrics, but they often cannot tell you how the metrics add value.
The Standard Finds Personalization Easier With HP Relate
News  |  7/12/2013  | 
The insurer says the new HP platform, which integrates with, makes it much easier to personalize communications with policyholders.
WellPoint Pays HHS $1.7 Million for Data Breach
News  |  7/11/2013  | 
The payment settles potential HIPAA violations related to a 2009 data breach.
AIG Group Benefits Hops on Core Systems Replacement Bandwagon
News  |  7/11/2013  | 
The AIG division has selected Mphasis-Wyde's Wynsure core suite.
United Insurance's New VP of Ops Has Growth Mandate
News  |  7/11/2013  | 
Deepak Menon was selected for the new position because of his acumen around expanding business, the company says.
GuideOne Readies Core System Revamp with Innovation Group Selection
News  |  7/11/2013  | 
The insurer is also continuing a push to improve its analytics capabilities by implementing Innovation Group analytics software.
New Symetra SVP Focused on Product Innovation
News  |  7/10/2013  | 
As SVP of individual life strategy and product innovation, Michael Rosco will help Symetra "explore new opportunities in the individual market."
Computer Glitch Spares Smokers from Higher Insurance Rates
News  |  7/10/2013  | 
Though insurers may charge smokers a certain penalty under the Affordable Care Act, a software issue has cropped up that will delay the implementation of that penalty.
BCBS Minnesota Ready to Roll on Gamification
News  |  7/9/2013  | 
The health insurer piloted a gamification platform around benefits with its own employees, and now will spread it to its members.
Enstar Group Acquiring Torus Insurance Holdings in $692 Million Deal
News  |  7/9/2013  | 
Torus' Dermot O'Donohoe adds Group CEO responsibilities to current role as Chief Executive, Torus International.
The Importance of Operationalizing Customer Experience
Commentary  |  7/8/2013  | 
Technology alone will not lead to the optimal customer experience. These tools must be incorporated in to an approach that spans people and process as well.
Motorists Insurance Group's User Stories Drive BI Buy-In
News  |  7/3/2013  | 
While MIG's IT organization's initial attempts to build enterprise BI capabilities lacked support, incremental delivery of business value through focused "User Stories" has put the company on track to develop BI as a core competency.
MetLife Vet Named CIO of CNO
News  |  7/2/2013  | 
Bradley Bodell has been hired as SVP and CIO of CNO Financial, after a stint at MetLife.
The Consumerization Of Risk Management
News  |  7/1/2013  | 
Insurance companies are using technology to help policyholders reduce their risks -- and could reap rewards in terms of reduced claims volume.
GEICO Names New President and COO
News  |  7/1/2013  | 
Bill Roberts is promoted to the position after serving as EVP.
Why Mobile is Crucial to First American Title
News  |  7/1/2013  | 
The CIO of the title insurance company tells I&T that its core customers -- realtors and lenders -- require robust mobile capabilities.
Marshall & Swift/Boeckh Sold for Second Time in Three Years
News  |  7/1/2013  | 
The property valuation data provider has been sold to CoreLogic by TPG Capital, which bought it in 2011.

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