Driving Retention and Customer Lifetime Value Through Customer Experience Management
Focusing on just adaptive learning models and tailored retention strategies could help organizations achieve significant benefits through a more accurate understanding of which value-generating customers are "at risk" of defecting, so that scarce resources can be refocused where it matters using tools that facilitate relevant customer-centric conversations.
Sapiens Acquires Canada-based P&C Software Vendor Harcase
The acquisition brings Sapiens Harcase's RapidSure policy administration suite and customer base, as well as the software and service capabilities of Octello, Harcase's sales and implementation partner, with whom the company merged earlier this year.
Prakash Shimpi Joins ING U.S. as Chief Risk Officer
Shimpi will oversee the enterprise-wide risk monitoring and management program for ING's U.S. insurance operations, and will be responsible for managing the framework for measuring, controlling, hedging, and pricing risk, as well as compliance with all global financial reporting standards for the company.
iPipeline Partners with DocuSign
Integration of DocuSign e-signature technology with iPipeline's e-Policy solution aims at streamlining the policy process to eliminate errors and further automate the sales distribution process.
Breaking Down Silos with Enterprise Workforce Optimization
Recently, a number of insurance providers have turned to workforce optimization (WFO) software to drive enterprise-wide performance improvements. Historically, WFO has been proven in the contact center. Today, the next-generation offering has evolved creating a robust system that supports not only the contact center, but also complex back-office operations.
Oracle Launches Oracle Application Integration Foundation Pack 11gR1
AIA Foundation Pack 11gR1 simplifies and speeds development of integration projects for business analysts, architects, developers, and application owners, effectively bringing the AIA programming model and best practices out of the documentation and into the toolset, according to Oracle.
Segregate Core and Non-core Applications
Carriers can leverage software-as-a-service (SaaS) options to segregate the core applications and technologies that support their business models from the non-core utility applications and technologies typically required to support the operation of the business.
What Insurers Can Learn from '30 Rock'
As a recent episode of "30 Rock" taught us, there are always uptapped markets to discover and new customers to find. Insurers that have embraced those ideas are increasingly turning to analytics solutions to help them generate growth.
Great American Promotes Jeff Kohl to SVP, IT Infrastructure
Kohl has led the founding of a new data center and disaster recovery site, consolidation of multiple data centers, virtualization of the growing server environment, implementation of a tiered storage environment, identity access management solutions, integration and consolidation of certain core services as well as telecom upgrades.
10 Insurance Technology Imperatives
Insurance companies must tackle 10 critical business-technology initiatives in order to remain competitive, according to Deb Smallwood, founder, SMA.
SAS Releases New Insurance Risk Management Solution
SAS Risk Management for Insurance will help life and P&C companies calculate risk-based capital and provide senior management with greater understanding of their company's risk and financial condition, according to the vendor.
Molecular Diagnostics: The Case for Targeted, Recurring Analytics
Staying a step ahead of emerging technology doesn't happen by accident. Total gene profiling and molecular therapeutics are right around the corner. Considering the rapid growth in molecular and genetic diagnostic testing, it is critical for health plans to develop utilization management strategies today that employ a smart, targeted and recurring analytics approach.
Gartner Provides Policy Admin Project Advice
If delayed and over-budget policy administration system implementations are to be avoided, improved vendor relationship management and more packaged software expertise are necessary, says Kimberly Harris-Ferrante, VP and Distinguished Analyst, Gartner.
Is It Evil To Profit From The Poor?
The premise of microfinance is that poor people can be responsible borrowers but the financial system does not normally provide instruments that are matched to their extremely modest means. If the premise is correct, then the poor will be able to use their loans to good account, gaining access to capital in order to create more capital, however modest the scale.