To fix Web portal errors in real time and increase the productivity of its independent sales force, State Auto Insurance Companies taps TeaLeaf CX Solutions.
Rewriting a Legacy
Munich Re completes a worldwide legacy system consolidation to speed business processes and improve data quality.
Paying for the Future
Technologies such as SOA and modeling will be key to insurers' compliance with the Pension Protection Act of 2006.
Anthem Pilots Cost Estimation Tool
Anthem Blue Cross and Blue Shield launches an online tool that breaks down the cost of medical procedures to enable consumers to make informed decisions about their health care spending.
The Seeds of IT Culture
Probably no single factor influenced the development of Bangalore as a center of industry more than the city's long-standing educational culture, fostered by the intertwining influences of Bangalore's colonial administrative establishment and it's pleasant weather. The city's educational establishment comprises institutions such as the Indian Institute of Science-one of the oldest in the country, having been founded in 1911-and several others dating to recent decades, including the Indian Instit
Driving In India
The headline should not suggest that I attempted to drive in India. Perish the thought. My various hosts always made sure to schedule transportation to get where I needed to go (if not necessarily always at the appointed time). One way Indian Drivers compensate for traffic congestion is to refuse to be bound by the concept of lanes, even when these are clearly painted on the tarmac.
This creates a terrifying spectacle to the eye of the uninitiated, especially as vehicles range in size and type
The Southern India city of Bangalore has long been considered something like the Florida of India-a good-weather destination that makes a nice place to study in or retire to. Like Florida, Bangalore is in the South, but in India "good weather" means cooler weather, which Bangalore enjoys by virtue of its elevation at roughly 3000 feet above sea level. As an administrative and educational seat dating from the days of British occupation, Bangalore long enjoyed a leisurely, small-town feel-very dif
Introduction: India Blog
India has proven itself a leading destination for offshore outsourcing through its success with many customers in the insurance industry, as in others. There is therefore no need to establish its basic credentials. However, for those who have yet to do business with India we feel there is some utility in sharing the experience of being in India as it sheds light on many aspects that illuminate both the advantages and challenges of working with Indian partners, as well as giving a deeper impressi
A Passage to India
Be sure to visit Insurance & Technology's new blog for reports from Senior Editor Anthony O'Donnell. Anthony will be traveling to Bangalore, Mumbai, Udaipur, Delhi and Agra, meeting with vendors and carrier executives.
Business Objects Acquires ALG
Business Objects bought the Cheshire, England-based vendor through an all-cash transaction for all outstanding shares of ALG Software by Business Objects (U.K.) Ltd., a wholly owned U.K. subsidiary of Business Objects.
Insurance 2020: Innovating beyond old models
"Insurance 2020 - Innovating beyond old models" discusses the strategic challenges insurance companies will face in the insurance marketplace of the future and shares ideas for moving from today's realities to tomorrow's potential.
In this interview, Mike Adler, Industry Leader for IBM's Global Business Services Insurance Practice and Jamie Bisker, Global Insurance Industry Leader for IBM's thought leadership group, the Institute for Business Value discuss the ye
Insurance & Technology caught up with some of last year's Elite 8 honorees to find out in their own words what has been the biggest change in their job responsibilities over the past year and what they anticipate to be their key areas of focus for the coming year.
Al Bowen, SVP of information systems, is modernizing Ohio National Financial Services' infrastructure to support agents' use and aggressive business growth.
Jim Court's from-the-ground-up technology renovation helped First American P&C boost revenues from $12 million in net written premium to $125 million within six years.
Jeff Stoll has led MetLife's Individual Business Systems division through M&A, legacy consolidation and modernization efforts of a magnitude equal to any the industry has ever seen.
Art of the Possible
By tracking emerging technology developments, Humana's Bruce Goodman is able to identify real-world applications that make the health insurer an easy-to-work-with partner.
What Makes a Successful CIO?
The constant evolution of information and a changing competitive environment -- shaped by such diverse forces as general economic conditions, industry consolidation, changing customer expectations, and natural and man-made catastrophes -- ensure that the profile of the effective insurance technology executive continues to change. In this article, distinguished industry observers comment on what makes a successful insurance CIO.
Rick Roy is refocusing CUNA Mutual Group's technology to improve service, beginning with a systems consolidation effort designed to create a single view of the customer.
Up in Arms
For Liberty Mutual's Stuart McGuigan, increasing speed to market is an arms race. To stay ahead of the competition, he is tapping technology to drive business productivity.
Enterprise technology orientation, development methodologies, project management discipline and astute staff development drive John Kellington's record of success at Ohio Casualty.
Joan Zerkovich brought decisive leadership and a background in distributed computing and Web-based technology to the tech transformation of catastrophe insurance start-up ICAT.
Head of the Class
A Few Years AGO, when the "Does IT Matter?" debate about the strategic importance of information technology was raging, it seemed that the role of the senior technology executive -- the CIO and numerous variations on that title -- was likely to become less important, or at least more narrow in scope.