Content posted in November 2014
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Building a Marketing Enablement Platform for Insurance
Insurers struggle with how to optimize their media spending across the lifecycle, as well as across the myriad interaction points used by the now-empowered consumer.
Chief Customer Officer Joins Prudential Team
The new role was created to enhance the customer experience across Prudential�s US businesses.
Mobile Health App Offers Discounts for Workouts
The Pact Health fitness tracker raises or lowers employee deductibles based on their commitment to exercise.
New MetLife Underwriting Tool Aims at Ease of Doing Business
Both field staff and customers benefit from the new QuickPredict tool, the insurer asserts.
Insurance Innovation: Changing With the Times
Price flexibility, telematics, and micro-segmentation are among the trends influencing business transformation in the insurance industry.
6 Keys to Balancing Goals in Insurance Digitalization
Carriers need to define their digital mission and strategy in terms of both short-term and long-term objectives and prioritize their implementation based on investments and benefits.
Mitigating Mobile Risk: It�s Time for Action
Traditional mobile security measures do little to address the risk presented by "leaky" mobile apps.
First American Names Corporate Data Strategy Leader
The real estate-related insurance provider has appointed Dianna Serio as executive vice president of enterprise data strategy.
5 Insurance Lessons From Amazon.com
Insurers have some examples of how big data can be used to meet customers' needs, increase brand visibility, generate more sales, and strengthen relationships.
Social Media in Finance: Process Is Key
Traditionally impulsive social media campaigns can seem riddled with risk. Insurers should adopt a process-driven approach.
Does Big Data Need A 'LinkedIn For Analytics'?
A social media approach to analytics could help enterprises get more value from their big data systems, says Teradata exec.
It�s Time to Put Data Mastery in the Driver�s Seat
Insurers understand the business value of data, but most have yet to understand how to derive maximum value from an enterprise data mastery program.
Humana Lets Customers 'Check Out' Premiums at CVS
A partnership with the pharmacy's new bill pay program gives policyholders a retail outlet to make premium payments.
ACE App Mitigates Environmental Risk
Its mobile and Web-based platform connects and supports policyholders facing environmental emergencies.
Incorporate Test-&-Learn Cycles for Optimal Customer Experience
As consumers become more aware, knowledgeable, and self-empowered, it becomes critical for the business to engage with consumers from their point of view.
The Evolution of Telematics Opportunities
Auto insurers can collect and analyze data that will help to reward good drivers and punish offenders, but they need the right tools and strategies.
John Hancock Rolls Out �Genius Bar�-Style IT Help Desk
Many Manulife divisions are taking the walk-in approach to IT support, according to VP of end-user services Jacques Ouimet.
ACA Open Enrollment: Showtime For Health Insurance Sites
During the next three months, consumers can sign up for health insurance during the Affordable Care Act open enrollment period. New technologies at health insurance websites aim to smooth the way.
Envisioning the Next-Gen Insurer: SMA
The industries, trends, and technologies that influence insurers today are poised to change over the next few years.
The Insurance Supply Chain & Innovation � And What Leaders Can Learn
Modern predictive analytics is fast becoming a critical tool in recognizing key trends, patterns, and potential disruptions within supply chains.
A Plea to Insurers: Consider 'Co-Opetition'
Let other insurers advertise to the customers you can't give a policy to. What do you have to lose?
Defining Big Data in P&C Insurance
Peter Hahn of Zurich North America explored the affects of data growth on commercial P&C insurers at this year�s I&T Executive Summit.
How Big Data Will Influence the Financial Space in 2015
Without faster and better analysis and visualization tools, financial institutions will be unable to comprehend relationships or patterns that exist within the data, defeating the point of using it at all.
Yes, Insurers Are Innovative
At the Insurance & Technology Summit, insurers shared real-world examples of innovation and adaptation in an increasingly digital world.
SAP, Samsung Parter on Mobile, Wearable Technology
The partnership will include a foray into payments as well as mobile banking solutions.
Connect With Customers & Simplify Health
At the 2014 Executive Summit, Humana's Ajoy Kodali shared lessons on tech influence and customer-centricity in health insurance.
Big Data Survey: Trouble Brewing For IT
Just 30% of respondents say their companies are very or extremely effective at identifying critical data and analyzing it to make decisions, down from 42% in 2013. What gives?
A Secure Approach to Data Privacy
With the increasing importance of information security and recent cyber attacks, it's time for businesses to make strategic privacy decisions.
Inside American Modern�s Transformation Strategy
Executives share the details behind a system modernization designed to better manage data while meeting changing customer needs.
Cultivating Timely & Effective Insurance Data Management
Data is the fuel that feeds core systems, so modernizing data and how it is managed is just as important as the systems themselves.
Elite 8 2013: Where Are They Now?
Data management and customer experience initiatives are high on last years' Elite 8 executives' priority lists.
Main Street America Promotes VP, CIO
Amy Frederick will work to sustain profitable growth and ensure the right tech tools are available to internal users.
Oregon Mutual�s Fowler Aims to �Futurize� the Business
CIO Bryan Fowler is leading Oregon Mutual Insurance on a journey that is helping the P&C carrier leverage data, modern core systems, and the cloud.
Security First's Werner Kruck: A Social Pioneer
The Florida homeowners' insurance company COO proves that a tough market doesn�t mean you can�t innovate.
The Principal's Doug Fick: A Customer Advocate
The life insurance carrier's CIO focuses on customer and agent experience in all initiatives.
Leading Integration, Inspiring Innovation
After his firm was acquired by Nationwide, Arne Herenstein of Harleysville Insurance ensured a seamless assimilation of both systems and staff.
How West Bend�s Tracey Berg Translates Vision into Results
At West Bend Mutual Insurance, SVP and CIO Tracey Berg not only runs an effective IT organization � she�s also responsible for corporate strategic planning.
The Power Of Collaboration
Ohio Mutual�s Todd Albert believes in a strong relationship between business and IT to develop software and services that benefit the entire business.
Making The Commercial Personal
Analytics investment and implementation separates the most effective companies from the laggards, says Zurich North America's Tom Peach.
An Agile Path To Success
From the US Navy to Ford, senior VP and CIO Susan Courtney has taken lessons from her unique career path to transform IT, culture, and collaboration at Nebraska Blue.
The Once & Future Insurance IT Leader
Insurance & Technology�s 2014 Elite 8 CIOs have what it takes to lead in a changing and challenging business environment.
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